As those of us who are weeks into the continued reveling of the greatness found in Samsung’s latest smartphone, the Note 7, we’re hit with a bombshell, a global recall due to devices (35 to date) reported to have battery issues.
Today (2 Sep16), Samsung officially released a statement that they’re recalling globally, all Note 7s.
Samsung Statement: “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.
In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
Samsung also provide a reduced statement to Recode with similar language and Recode, has a article Recode that list what the major carriers; AT&T, SPRINT, VERIZON and T-MOBILE are doing for their respective customers, regarding.
AT&T: Is “in the process of determining the exchange process for our customers and how they can replace their current Note 7 as quickly as possible.” The company promised more information later on Friday.
SPRINT: Will offer customers loaner devices in the interim.
VERIZON: Is waiving its restocking fee for customers who want to return the Note 7 and get another phone.
T-MOBILE: Is offering customers full refunds to use toward another device or a replacement Note 7, which is expected to have available within two weeks. Also, customers can keep the free Netflix subscription it had been bundling with Note 7 purchases.
I’m with Sprint, so I contacted customer support and the rep gave these three (3) options;
1. Swap for new improved Note 7 starting at earliest, next week. or
2. Swap for any other Samsung product at a Sprint Store. or
3. Exchange into any Sprint device of your desire.
Whatever option regardless of the carrier you’re with, make sure your lease or installment contract is revised and/or new as appropriate
Lastly, its recommended you contact your respective carrier for their latest offerings and kudos to Samsung for taking this corrective action!
Update (as of 1215AM 3Sep16): Samsung U.S. Program Exchange